Conditions of use

The Terms and Conditions in this section will govern all sales concerning ComputerCableStore.com unless otherwise agreed to in writing, signed ComputerCableStore.com in Quakertown, PA, by an authorized agent. Terms and Conditions contained in this section are as follows in each section. Customer's agree to all the following terms and conditions listed below once a purchase is made. It is very important that each customer reads all of the following terms and conditions completely. If you as a customer are unsure of any terms listed below please call and speak with a customer service representative for clarification. The terms are here to protect both the ComputerCableStore.com and it's customers. The ComputerCableStore.com has the right to change and update the following terms and condition at anytime. It is recommended that you read the terms and conditions before placing an order, and also look to see if any revision have been made. Revisions will be posted in this section from time to time. As they occur we will indicate this revision as an Update to terms and date this revision for you to help save time. Note that the ComputerCableStore.com will not assume any responsibility for any damage to equipment, data or other property resulting from the use of our products or services. The customer assume all responsibility for the use of each product purchased. It is recommended that the customer make sure that the product being purchase suit his or her application needs properly.

Shipping and Order Placement

All standard product orders that are received by 3:00 pm EST will be shipped the same day unless notified (excludes USPS which is always shipped the following day). Any orders received after 3:00 pm (EST). will be shipped the following business day. All orders placed with the ComputerCableStore.com will receive an order conformation sent via e-mail. All customers with questions are encouraged to contact us. (Note: the online store is there for your convenience for 24 hour order placement.) Our customer service representatives are in Monday through Thurs 8:30am till 5:30pm EST, 8:30am till 5:00pm EST on Fridays. Since we ship via UPS we are subject to their shipping schedules. You can check with us or UPS directly during holidays to see which days UPS is shipping packages. Orders shipped outside of the USA and Canada may be charged a minimum of $5.00 handling fee. The ComputerCableStore.com reserves the right to ship from other locations if necessary, customer will be notified if shipping change takes place. All orders place with the generic shipping cost of "Best Way Ground" will be charged the actual shipping cost. Shipping prices estimated by the ComputerCableStore.com are only estimates and each customer will be billed the actual shipping cost. More Shipping Information

Tracking Orders

Returning customers may check the status of their UPS/FedEx package via our online package tracking system which can be found in the Your Account section of our online store. Tracking a package requires UPS/FedEx to scan the package and upload it into their system before any information is available. This information may not be available until the next business day.

Returns

The ComputerCableStore.com offers a 120 day money back guarantee. Within 120 days of purchase if you are not completely satisfied with the purchase you may obtain a Return Material Authorization (RMA) number from a Computer Cable Store Customer Service representative with the exception of "P-" parts. "P-" parts are parts that have a part number that starts with "P-" i.e. P-XXXXX. These parts are custom built per order which makes them Non-Returnable. This (RMA) number must appear on the outside of each package being returned. The (RMA) number is for internal use so we can receive and process each return for credit properly. Returns received without an (RMA) number will be refused or received without credit issued. Products being returned for credit must be shipped to us with freight prepaid. The ComputerCableStore.com will determine if credit can be issued upon evaluation of the returned products. Stock items ordered in error must have a Return Material Authorization (RMA) number issued within 120 days of the original order date. These parts are eligible for credit only if the returned products and packaging are in mint and resalable condition. A repackaging/restocking fee not to exceed 15% of the sale price may be charged on any products returned after 120 days. Under no circumstances will credit be issued after 120 days from date of invoice unless the product is defective. All freight charges are the responsibility of the customer. We recommend that all returns are sent back to us via UPS or Federal Express for tracking purposes. The ComputerCableStore.com does not accept responsibility for any returned products that do not make it back to our location. Defective items must have a Return Material Authorization (RMA) number called in prior to shipping. Custom Product are not returnable for any reason unless they are found to be defective.

Back Orders

At the ComputerCableStore.com we strive to stock every cable and cabling product listed on our web site, but from time to time we do run out of stock. If this happens an e-mail will be sent to you informing you of current stock in house and when stock is due into our location to fill this order. At that time it is your choice to continue with the current purchase or to cancel that order, balance, or item from your order. At the ComputerCableStore.com it is our pleasure to serve you, our valued customer. We in no way want to inconvenience you.

Shortages or Wrong Item

At the ComputerCableStore.com we strive to ship each order complete without any mistakes but if a shortage or wrong item should occur you must report any problems within 7 business days of receiving the order, otherwise these orders will be deemed as complete.

Pricing

Pricing is subject to change without notice. The ComputerCableStore.com reserves the right to correct any typographical/pricing errors at anytime.

Sales Taxes

Any orders shipped to or picked up in Pennsylvania is subject to 6% sales tax and is added, unless Buyer provides an "PA Sales Exempt Certificate" when establishing their account.

Payment Processing and Security

At the ComputerCableStore.com payments can be made with Credit Cards, currently we accept Visa, Master Card, American Express, and Discover. At the ComputerCableStore.com we take every precaution to protect our users' personal information and to store it securely. We protect your credit card information and other personal information by using 256 bit Extended Validation (EV) SSL (Secure Socket Layer) technology (the industry standard security protocol), hosting our site on secure servers, and maintaining Secure Site status from GeoTrust. Look for the green bar! By adding a green logo or turning the entire address bar green you'll be able to quickly confirm that ComputerCableStore.com is secured using the latest SSL practices. Not only is the checkout secured using 256 bit SSL but ComputerCableStore.com ensures that your entire shopping experience is secure by using 256 bit SSL from GeoTrust on the entire site. We also have a daily PCI Compliance scan done to our entire site to ensure that we are protecting your information 24/7! We use E-Commerce Exchange (Powered by Authorize.net) to process your credit card information. We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions, if necessary. It is used exclusively for that purpose. Your information is safely stored behind a firewall that protects it from users from other networks. It is very important that once you create a Customer ID and password that you keep it private to prevent fraud. ComputerCableStore.com will not assume responsibility for circumstances beyond our control.

Order Cancellations

You can cancel your order with the ComputerCableStore.com by send an email to customerservice@ComputerCableStore.com by 2:00PM EST. the day the order was placed. Please write "Cancellation Order" followed by your Order Conformation number found in the conformation email which is sent to you shortly after your ordered is placed. Custom cables orders may not be cancelled after 12 hours of placing the order. If you need to cancel or make a change to a custom order you must call this request in and speak with a customer service representative at our location within this 12 hour window. If you can not reach a live person you can leave a message in the customer service voice mail stating your request. (Note: all voice mail message are time and date stamped by our voice mail system.) Since custom cable orders are usually very specific and are generally for a specific customers application we can accept any cancellation. Customers will be charged for the complete order amount.

Privacy

In order to purchase from ComputerCableStore.com a customers must first go through our customer registration page or complete this process at the end of there first order. Customers should know that ComputerCableStore.com will not pass your registration information to any other parties nor will we send unwanted "sales" emails or faxes (known as spam). E-mail is the primary means of communicating with ComputerCableStore.com. Your e-mail address is where your invoices, conformations, and any other order information will be sent.

Warranty

We do warranty all computer cables for their lifetime use from the date of purchase, this warranty entails that all cables will be defect free and in excellent working condition upon arrival without any flaws to materials or workmanship to each customer. If for any reason you suspect a problem with our products you must report them to us at customerservice@computercablestore.com within 7 business days, other wise we will assume the product arrived without any flaws to materials or workmanship. The warranty is voided if the product has abnormal wear and tear due to any other distress caused by misuse. Any alteration to the cables or products that the ComputerCableStore.com sells automatic voids any warranty related to each product. Upon failure of the cable/product baring any misuse the cable will be replaced promptly. Cable replacement will be provided but no credit will be issued for warranty claims exceeding 7 business days.

Order Updates

Throughout the order process the purchaser will receive multiple emails regarding the status of their order, stock notifications, shipping information, order completion, review requests. These emails are not part of Computer Cable Store's newsletters and can not be opt-out of.

 

E-mail Newsletters

If users wish to subscribe to our e-mail newsletters, we ask for contact information (such as name and e-mail address information). We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter, or by calling our customer service department at 1-800-626-6622.

Removal From ComputerCableStore.com Lists

You may receive periodic emails or postal mailings from us with information on new products and services, or upcoming events. If you do not want to receive e-mail and/ or postal mail from us in the future, please let us know by calling our Customer Service Department at 1-800-626-6622 or by sending us an email at customerservice@computercablestore.com. Under no circumstances does the ComputerCableStore.com rent, sell or otherwise forward your name or other personal information to other companies.

Disclaimer

At the ComputerCableStore.com we do our best to ensure all data is current and up to date on our web site, however ComputerCableStore.com assumes no responsibility for inaccurate or out-of-date information within our website. At the ComputerCableStore.com we also strive to offer the best products and services at affordable prices, but ComputerCableStore.com will not assume responsibility for any damage to equipment, data or other property resulting from the use of our products or services beyond the price of products purchased from ComputerCableStore.com. ComputerCableStore.com also reserves the right to revise its policies at any time.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Trademarks

All trademarks referenced in this web site are the property of the respective manufacturer.

Changing Account Information

If for any reason you need to change your account information, simply login to your account at the ComputerCableStore.com and use the feature in this part of the site to correct you account information. You can also send request to: customerservice@computercablestore.com.

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