Return Policy

  1. The return time frame has changed from 120 days to 30 days from the invoice date of the order
  2. Production (P-) and custom ordered items (domestic & overseas) are still non-returnable/non-cancelable unless they are defective – if wiring is provided by customer & product is made to these requirements but does not work for the customer may return for rework, the customer is responsible for return and reshipping freight as well as a rework charge (determined per order)
  3. Returned items MUST be in resalable condition with the original packaging – if not there will be a restock charged up to 25%
    1. Must have original packaging, test results, accessories included in return or there will be a restock charged
    2. All returned items that are open or show any sign of use will be subject to a restocking fee.
    3. Must not show any wear and tear, damage, dirt, etc. or have writing or labels on the products
    4. All items returned and are not resalable will have no credit/refund given and may be sent back to the customer with being responsible for the freight cost.
  4. Any order mistakes (a short ship or miss-ship) must be notified to us within 48 hours from the invoice date, or we will consider the order shipped complete and correct
  5. All Manufacturer-specific items (3rd party) have specific return requirements – these will supersede all of our return policies
    1. OWL (Optical Wavelength Lab) Products
      1. Items are only eligible to be returned 24 hours from the invoice date
      2. The return will be subject to restock of at least 25% minimum + return shipping unless there is a replacement order done at the same time that is either equal to or greater than previous order (shipping cost is still required)
    2. Great Lakes
      1. Items are only eligible for return 30 days from date of delivery with a 20% restock minimum (charged by GL)
      2. Damages must be reported within 72 hours from delivery (noted with freight company upon delivery as well)
      3. Electrical components (power strips, fans, blower units) have a one year warranty
    3. ICC
      1. Items are only eligible for return 30 days from date of delivery with a 20% restock fee minimum (larger items)
      2. Only UNOPENED items will be accepted for return.
    4. OCC (Optical Cable Corporation)
      1. Items are only eligible for return 30 days from date of delivery
      2. There is a 25% restock minimum charged (by OCC) unless an offsetting/replacement order is placed at the same time for an equal or greater dollar amount
    5. Quest
      1. Items are only eligible for return 30 days from date of delivery
      2. There is a 25% restock minimum charged (by Quest)
      3. Items must be undamaged and in original packaging
    6. Cable Management (SnakeTray)
      1. All return requests or order issues are available only 24 hours after the day of delivery
      2. Restock of 25% minimum and return shipping
    7. Platinum Tools
      1. Items are only eligible for return 30 days from date of delivery
      2. There is a 25% restock minimum charged (by Platinum)
      3. Items must be undamaged and in original packaging
    8. Quabbin
      1. Items are only eligible for return 30 days from date of delivery
      2. There is a 25% restock minimum charged (by Quabbin)
      3. Items must be undamaged and in original packaging
  6. Any items returned that are not resalable may be returned to the customer with the freight being billed to them.
  7. Processing Times: (Once the RMA is delivered to the warehouse)
    1. Standard – 5-7 business days from the delivery date of RMA
    2. Electronics (opened/unpackaged items that need testing) – 7-10 business days
    3. All 3rd Party manufacturer returns may take up to an additional 14 days to process

*ComputerCableStore.com reserves the right to authorize product returns beyond the 30 days from the invoice date in some cases. If the product is accepted after the 30 days, there will be Store Credit issued toward Future purchases only. All Store Credits must be used within one calendar year of issue.