The ComputerCableStore.com offers a 120 day money back guarantee. Within 120 days of purchase if you are not completely satisfied with the purchase you may obtain a Return Material Authorization (RMA) number from a Computer Cable Store Customer Service representative with the exception of "P-" parts. "P-" parts are parts that have a part number that starts with "P-" i.e. P-XXXXX. These parts are custom built per order which makes them Non-Returnable. This (RMA) number must appear on the outside of each package being returned. The (RMA) number is for internal use so we can receive and process each return for credit properly. Returns received without an (RMA) number will be refused or received without credit issued. Products being returned for credit must be shipped to us with freight prepaid.
The ComputerCableStore.com will determine if credit can be issued upon evaluation of the returned products. Stock items ordered in error must have a Return Material Authorization (RMA) number issued within 120 days of the original order date. These parts are eligible for credit only if the returned products and packaging are in mint and resalable condition. A restocking fee of up to 25% will be applied to all items that are returned with damaged or missing parts or packaging. Under no circumstances will credit be issued after 120 days from date of invoice unless the product is defective. All freight charges are the responsibility of the customer. We recommend that all returns are sent back to us via UPS or Federal Express for tracking purposes. The ComputerCableStore.com does not accept responsibility for any returned products that do not make it back to our location. Defective items must have a Return Material Authorization (RMA) number called in prior to shipping. Custom Product are not returnable for any reason unless they are found to be defective.