Easy Returns

Need to return an item? No Problem. Here at Computer Cable Store, we want to make sure you are delighted with your purchase, which is why we offer a no-hassle 30-Day Return Policy with NO restocking fee on most items. Get started on the easy return process by logging into the orders section of your account. We are here to help, so feel free to contact us or use the live help for quicky answers.

All Manufacturer-specific items (3^rd party) have specific return requirements – these will supersede all of our return policies

1. OWL (Optical Wavelength Lab) Products
   1. Items are only eligible to be returned 24 hours from the invoice date
   2. The return will be subject to restock of at least 25% minimum + return shipping unless there is a replacement order done at the same time that is either equal to or greater than previous order (shipping cost is still required)
2. Great Lakes
   1. Items are only eligible for return 30 days from date of delivery with a 20% restock minimum (charged by GL)
   2. Damages must be reported within 72 hours from delivery (noted with freight company upon delivery as well)
   3. Electrical components (power strips, fans, blower units) have a one year warranty
3. ICC
   1. Items are only eligible for return 30 days from date of delivery with a 20% restock fee minimum (larger items)
   2. Only UNOPENED items will be accepted for return.
4. OCC (Optical Cable Corporation)
   1. Items are only eligible for return 30 days from date of delivery
   2. There is a 25% restock minimum charged (by OCC) unless an offsetting/replacement order is placed at the same time for an equal or greater dollar amount
5. Quest
   1. Items are only eligible for return 30 days from date of delivery
   2. There is a 25% restock minimum charged (by Quest)
   3. Items must be undamaged and in original packaging
6. Cable Management (SnakeTray)
   1. All return requests or order issues are available only 24 hours after the day of delivery
   2. Restock of 25% minimum and return shipping
7. Platinum Tools
   1. Items are only eligible for return 30 days from date of delivery
   2. There is a 25% restock minimum charged (by Platinum)
   3. Items must be undamaged and in original packaging
8. Quabbin
   1. Items are only eligible for return 30 days from date of delivery
   2. There is a 25% restock minimum charged (by Quabbin)
   3. Items must be undamaged and in original packaging