The Terms and Conditions in this section will govern all
sales concerning ComputerCableStore.com unless otherwise
agreed to in writing, signed ComputerCableStore.com in
Quakertown, PA, by an authorized agent. Terms and
Conditions contained in this section are as follows in each
section. Customer's agree to all the following terms and
conditions listed below once a purchase is made. It is very
important that each customer reads all of the following
terms and conditions completely. If you as a customer are
unsure of any terms listed below please call and speak with
a customer service representative for clarification. The
terms are here to protect both the ComputerCableStore.com
and it's customers. The ComputerCableStore.com has the
right to change and update the following terms and condition
at anytime. It is recommended that you read the terms and
conditions before placing an order, and also look to see if
any revision have been made. Revisions will be posted in
this section from time to time. As they occur we will
indicate this revision as an Update to terms and date this
revision for you to help save time. Note that the
ComputerCableStore.com will not assume any responsibility
for any damage to equipment, data or other property
resulting from the use of our products or services. The
customer assume all responsibility for the use of each
product purchased. It is recommended that the customer make
sure that the product being purchase suit his or her
application needs properly.
Shipping and Order Placement
All standard product orders that are received by 3:00 pm EST
will be shipped the same day unless notified (excludes USPS
which is always shipped the following day). Any orders
received after 3:00 pm (EST). will be shipped the following
business day. All orders placed with the
ComputerCableStore.com will receive an order conformation
sent via e-mail. All customers with questions are
encouraged to
contact us.
(Note: the online store is there for your convenience for 24
hour order placement.) Our customer service representatives
are in Monday through Thurs 8:30am till 5:30pm EST, 8:30am
till 5:00pm EST on Fridays. Since we ship via UPS we are
subject to their shipping schedules. You can check with us
or UPS directly during holidays to see which days UPS is
shipping packages. Orders shipped outside of the USA and
Canada may be charged a minimum of $5.00 handling fee. The
ComputerCableStore.com reserves the right to ship from other
locations if necessary, customer will be notified if
shipping change takes place. All orders place with the
generic shipping cost of "Best Way Ground" will be charged
the actual shipping cost. Shipping prices estimated by the
ComputerCableStore.com are only estimates and each customer
will be billed the actual shipping cost. More
Shipping
Information
Tracking Orders
Returning customers may check the status of their UPS/FedEx
package via our online package
tracking system which can be found in the Your Account
section of our online store. Tracking a package requires
UPS/FedEx to scan the package and upload it into their
system before any information is available. This
information may not be available until the next business
day.
Returns
The ComputerCableStore.com offers a 30 day money back
guarantee. Within 30 days of purchase if you are not
completely satisfied with the purchase you may obtain a
Return Material Authorization (RMA) number from a Computer
Cable Store Customer Service representative with the
exception of "P-" parts. "P-" parts are parts that have a
part number that starts with "P-" i.e. P-XXXXX. These parts
are custom built per order which makes them Non-Returnable.
This (RMA) number must appear on the outside of each package
being returned. The (RMA) number is for internal use so we
can receive and process each return for credit properly.
Returns received without an (RMA) number will be refused or
received without credit issued. Products being returned for
credit must be shipped to us with freight prepaid. The
ComputerCableStore.com will determine if credit can be
issued upon evaluation of the returned products. Stock
items ordered in error must have a Return Material
Authorization (RMA) number issued within 30 days of the
original order date. These parts are eligible for credit
only if the returned products and packaging are in mint and
resalable condition. A repackaging/restocking fee not to
exceed 20% of the sale price may be charged on
any returned products. Under no circumstances will credit be
issued after 30 days from date of invoice unless the product
is defective. All freight charges are the responsibility of
the customer. We recommend that all returns are sent back
to us via UPS or Federal Express for tracking purposes. The
ComputerCableStore.com does not accept responsibility for
any returned products that do not make it back to our
location. Defective items must have a Return Material
Authorization (RMA) number called in prior to shipping.
Custom Product are not returnable for any reason unless they
are found to be defective.
Back Orders
At the ComputerCableStore.com we strive to stock every cable
and cabling product listed on our web site, but from time to
time we do run out of stock. If this happens an e-mail will
be sent to you informing you of current stock in house and
when stock is due into our location to fill this order. At
that time it is your choice to continue with the current
purchase or to cancel that order, balance, or item from your
order. At the ComputerCableStore.com it is our pleasure to
serve you, our valued customer. We in no way want to
inconvenience you.
Shortages or Wrong Item
At the ComputerCableStore.com we strive to ship each order
complete without any mistakes but if a shortage or wrong
item should occur you must report any problems within 7
business days of receiving the order, otherwise these orders
will be deemed as complete.
Pricing
Pricing is subject to change without notice. The
ComputerCableStore.com reserves the right to correct any
typographical/pricing errors at anytime.
Sales Taxes
Any orders shipped to or picked up in Pennsylvania is
subject to 6% sales tax and is added, unless Buyer provides
an "Pa Sales Exempt Certificate" when establishing their
account.
Payment Processing and Security
At the ComputerCableStore.com payments can be made with
Credit Cards, currently we accept Visa, Master Card,
American Express, and Discover.
At the ComputerCableStore.com we take every precaution to
protect our users' personal information and to store it
securely. We protect your credit card information and other
personal information by using 128 Bit SSL (Secure Socket
Layer) technology (the industry standard security protocol),
hosting our site on secure servers, and maintaining Secure
Site status from Thawte. We use E-Commerce Exchange
(Powered by Authorize.net) to process your credit card
information. We require only the personal information that
is needed for safely processing your online order and for
contacting you about your transactions, if necessary. It is
used exclusively for that purpose. Your information is
safely stored behind a firewall that protects it from users
from other networks. It is very important that once you
create a Customer ID and password that you keep it private
to prevent fraud. ComputerCableStore.com will not assume
responsibility for circumstances beyond our control.
Order Cancellations
You can cancel your order with the ComputerCableStore.com by
send an email to
customerservice@ComputerCableStore.com
by 2:00PM EST. the day the order was placed. Please write
"Cancellation Order" followed by your Order Conformation
number found in the conformation email which is sent to you
shortly after your ordered is placed.
Custom cables
orders may not be cancelled after 12 hours of placing the
order. If you need to cancel or make a change to a
custom order you must call this request in and speak with a
customer service representative at our location within this
12 hour window. If you can not reach a live person you can
leave a message in the customer service voice mail stating
your request. (
Note: all voice mail message are time
and date stamped by our voice mail system.) Since custom
cable orders are usually very specific and are generally for
a specific customers application we can accept any
cancellation. Customers will be charged for the complete
order amount.
Privacy
In order to purchase from ComputerCableStore.com a customers
must first go through our customer registration page or
complete this process at the end of there first order.
Customers should know that ComputerCableStore.com will not
pass your registration information to any other parties nor
will we send unwanted "sales" emails or faxes (known as
spam). E-mail is the primary means of communicating
with ComputerCableStore.com. Your e-mail address is where
your invoices, conformations, and any other order
information will be sent.
Warranty
We do warranty all computer cables for their lifetime use
from the date of purchase, this warranty entails that all
cables will be defect free and in excellent working
condition upon arrival without any flaws to materials or
workmanship to each customer. If for any reason you suspect
a problem with our products you must report them to us at
customerservice@computercablestore.com within 7 business
days, other wise we will assume the product arrived without
any flaws to materials or workmanship. The warranty is
voided if the product has abnormal wear and tear due to any
other distress caused by misuse. Any alteration to the
cables or products that the ComputerCableStore.com sells
automatic voids any warranty related to each product. Upon
failure of the cable/product baring any misuse the cable
will be replaced promptly. Cable replacement will be
provided but no credit will be issued for warranty claims
exceeding 7 business days.
E-mail Newsletters
If users wish to subscribe to our e-mail newsletters, we ask
for contact information (such as name and e-mail address
information). We use this information in the same manner as
we use contact information in the registration and ordering
process described above. Recipients of our newsletters can
unsubscribe using the instructions listed at the end of the
e-mail newsletter, or by calling our customer service
department at 1-800-626-6622.
Removal From ComputerCableStore.com Lists
You may receive periodic emails or postal mailings from us
with information on new products and services, or upcoming
events. If you do not want to receive e-mail and/ or postal
mail from us in the future, please let us know by calling
our Customer Service Department at 1-800-626-6622 or by
sending us an email at
customerservice@computercablestore.com. Under no
circumstances does the ComputerCableStore.com rent, sell or
otherwise forward your name or other personal information to
other companies.
Disclaimer
At the ComputerCableStore.com we do our best to ensure all
data is current and up to date on our web site, however
ComputerCableStore.com assumes no responsibility for
inaccurate or out-of-date information within our website. At
the ComputerCableStore.com we also strive to offer the best
products and services at affordable prices, but
ComputerCableStore.com will not assume responsibility for
any damage to equipment, data or other property resulting
from the use of our products or services beyond the price of
products purchased from ComputerCableStore.com.
ComputerCableStore.com also reserves the right to revise its
policies at any time.
Trademarks
All trademarks referenced in this web site are the property
of the respective manufacturer.
Changing Account Information
If for any reason you need to change your account
information, simply login to your account at the
ComputerCableStore.com and use the feature in this part of
the site to correct you account information. You can also
send request to:
customerservice@computercablestore.com.
CableCash™ Changes to the Program
We may modify, restrict or change the Program at any time,
which changes may include, but are not limited to, changing
the amount of CableCash™ you earn for a particular type of
transaction, activity or the amount of CableCash™ you need
to redeem, or omitting or adding categories or products, or
imposing, increasing or eliminating caps or Program fees, or
changing the conditions under which CableCash™ expire or are
forfeited. We will notify you, and through notification to
you, notify the Business, as applicable, of material changes
to the CableCash™ program rules and, unless you or the
Business, as applicable, decides to terminate your Program
participation, you will be bound by the revised program
rules. We also reserve the right to suspend or terminate the
CableCash™ Program, or the Business or your participation in
the Program, at any time without compensation to the
Business or you. The most current set of program rules can
always be found at
www.computercablestore.com/cablecash.aspx or by calling
the ComputerCableStore customer service center at
(800)626-6622.
CableCash™ Enrollment
All ComputerCableStore customers are automatically eligible
and are automatically enrolled in the CableCash™ incentive
Program and provided with CableCash™ rewards only after the
time account creation. CableCash™ rewards can only be earned
when orders a places online. Orders placed over the phone,
via fax or any other method other than online will not be
Eligible CableCash™ rewards. There is no cost to the
Business, as applicable, or you to enroll or participate in
the CableCash™ Program.
CableCash™ Qualifying Purchases
Only Qualifying Purchases placed online can earn CableCash™
rewards. A "Qualifying Purchase" is any order of $50 or more
placed online (all other methods of ordering are excluded
and will not earn CableCash™ rewards) that has not been
combined with any other offer including but not limited to
coupon codes and special promotions. We reserve the right to
determine in our sole discretion whether a particular
ComputerCableStore order is a Qualifying Purchase that will
earn CableCash™ rewards.
CableCash™ Earning Rewards/Maximum Rewards
You will earn CableCash™ rewards on every order you place
online starting at $50.00 of products value purchased,
excluding freight. You can earn up to a maximum of $50.00
worth of CableCash™ rewards per order. The more you spend
per order the more CableCash™ rewards you will earn. If you
redeem your CableCash™ rewards that you have earned form a
pervious purchase on a new purchase, you will be able to
acquire more CableCash™ rewards after the reward value is
deducted from the new purchase, excluding freight. The more
you spend per order the more CableCash™ rewards you will
earn. CableCash™ rewards have no cash or other value, except
to be applied to future orders at the ComputerCableStore.
You may not sell/trade or transfer your CableCash™ rewards.
CableCash™ Activity/Redemption/Expiration/Forfeiture
You can view your CableCash™ rewards account balance and
activity at any time online at
www.computercablestore.com.
It will take 7 business days for your CableCash™ rewards to
be eligible to be used. CableCash™ rewards are redeemed on a
"first-in, first-out" basis, such that the first points
earned will be the first points redeemed over the life of
your ComputerCableStore account. Once a redemption order is
placed, your CableCash™ rewards will be reduced by the
amount of CableCash™ rewards used on your order. If your
CableCash™ rewards order is cancelled before the item/items
are shipped or the items becomes unavailable, your points
will be reinstated and you will be notified of the cancelled
order. You may not cancel or return an order for a point
refund after the item has shipped. All unredeemed points
will expire at the end of the 60th day from the day in which
they were posted to your CableCash™ rewards. If you close
your ComputerCableStore account, any remaining CableCash™
rewards in that account will be forfeited. You may not be
provided with notice of expiration or forfeiture of
CableCash™ rewards. You, or the Business, as applicable, are
not entitled to compensation from us, or our Service
Providers, when your points expire or if they are forfeited
for any reason.
CableCash™ Rewards/Shipping
To redeem CableCash™ rewards, go to
www.computercablestore.com
website and place an order using the account that has earned
CableCash™ rewards. During the checkout process you will
have the opportunity to apply earned CableCash™ rewards to
the order merchandise total only. You, or the Business, as
applicable, will always be responsible to pay the full
shipping amount and can not use earned CableCash™ rewards to
pay for or reduce shipping costs.